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Trading Terms

TRADING TERMS

1. About Us

&Beyond is a leading company in responsible luxury adventure travel, committed to providing world-class experiences for discerning travelers, and to ongoing investment in sustainable conservation development and community empowerment.

We own and operate more than 50 exceptional safari lodges and camps in the wilderness highspots of Africa, India and Latin America. These include the Kruger National Park, Sabi Sand Game Reserve, Mpumalanga, Zululand, Great Fish River, Madikwe Game Reserve, Masai Mara National Reserve, Serengeti National Park, Ngorongoro Crater, Lake Manyara National Park, Okavango Delta, Namib Desert, Victoria Falls, Zanzibar and the Central Indian province of Madhya Pradesh. We also operate Walking and Specialist Safaris, as well as luxury camping safaris in Africa, in addition to customised travel services in all our areas of operation.

2. User Agreement

The copyright in all materials (including pictures) and information contained on this website vests in &Beyond, or is otherwise reserved, and may be accessed and downloaded for private and non-commercial use.

Publication or reproduction of any information or materials contained herein on any other website is expressly prohibited, unless prior written approval has been obtained therefore from an authorized representative of &Beyond. Without derogating from the aforegoing, the practice of "web crawling" on this site is expressly prohibited where the use of the information is for commercial purposes, including the operation of any aggregated travel marketing search engine.

3. Privacy Policy

&Beyond will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.

When you forward personal information including your name, e-mail address, mailing address and credit card details to us, &Beyond will use a secure server to encrypt such information before it is received by us. Once we receive it, we will protect such information from unauthorised access and use.

This site may use "cookies" to customise it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers to not accept our cookies.

&Beyond may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.

4. Booking and Payment

For your reservation to be confirmed, we require a 25% non-refundable deposit immediately on confirmation of travel, with the balance of payment 60 days prior to your arrival. If your booking is waitlisted, we will suggest alternate accommodation.

  • Cancellation of a booking more than 60 days before date of travel with result in the loss of your deposit
  • Cancellation of your booking within 60 days or less before date of travel will result in the loss of 100% of the total cost

Please note that we are able to process Visa and Master Card payments, in which case an additional bank charge of 2.5% will be added to the total invoice amount. Payments can also be made directly into our bank account.

We reserve the right to cancel all bookings should full payment not be received 60 days prior to the date of arrival.  

If you are making a last minute booking, we will allow five days from the time of confirmation for payment to reach us before cancelling any services booked.

5. Refund Policy

If a booking is cancelled more than 60 days before commencement of our services, there will be a cancellation fee of 25% of the quoted price, plus any third-party additional costs.

A cancellation 60 days or less prior to the commencement of our services will result in a cancellation fee of 100%

6. Payment Options and Pricing

Inward remittances

To ensure credits favouring AXIS Bank Ltd are correctly & promptly credited to the accounts held with JP MORGAN CHASE BANK, we recommend that remitters route funds electronically in the following formats:

USD : Payments should be made to                                

J.P.MORGAN CHASE BANK,
4 CHASE METROTECH CENTRE,
BROOKLYN N.Y.                                                                                                                       
NEW YORK 11245
CHASUS33  (SWIFT ADDRESS)
ABA 021000021

for credit to :               

A/C NO: 0011407376
AXISINBB160 (SWIFT ADDRESS)
AXIS BANK Ltd. (Formerly UTI Bank Ltd.)
(Saket) NEW DELHI

Ultimate beneficiary : 

Acct no. 160010200008129
Name :  India Safari and Tours Pvt Ltd

All transactions will be processed in USD.

7. Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registrations documents and the site's registered domain name are checked and verified by Thawte, ensurings the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

8. Contact Details

304 Empire Apt, M.G Road, Sultanpur, Mehrauli, New Delhi, 110030, India
Tel: +91 11 26807744
Fax: +91 26807733

9. Cancellation

In order to confirm a reservation, India Safaris & Tours requires a 25% non-refundable deposit immediately on confirmation of all services and the balance of payment to be made 60 days prior to arrival. If the booking is waitlisted, we will suggest an alternate hotel.

  • Cancellation within 60 days or more of travel will result in loss of the deposit.

  • Cancellation within 60 days or less of travel will result in loss of 100% of the total cost.

India Safaris & Tours reserves the right to cancel all services booked should full payment not be received 60 days prior to date of arrival.Should it be a last minute booking, India Safaris & Tours will allow five days from time of confirmation until payment reaches us before India Safaris & Tours will cancel any services booked.

10. General Information

        Rates

The rates quoted are subject to change without prior warning if there are any increases in bed levies, park fees, fuel, sales tax or VAT, third-party services or any other circumstances beyond our control in the countries featured in this quote/booking.

        Travel Insurance

All guests must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment.

Guests of &Beyond are automatically covered for all expenses relating to emergency evacuation, when travelling outside South Africa, in the event of an accident or illness at any location forming part of your itinerary booked through &Beyond. This coverage guarantees admission to a suitable hospital or clinic as nominated by International SOS. Our insurer liability ceases upon admission to hospital or clinic.

Guests must therefore always take out their own medical insurance to cover all expenses after admission. Please contact us should further information be required.

        Flights

The airfare and airport tax quoted are current and subject to change without prior warning should the airline impose an increase in rates for any reason. The airfare quoted is based on the lowest class of fare available at the time of quoting and is subject to seats being available in that class at the time of booking. Should the class not be available at the time of booking, the next applicable fare will be booked, and amended costs advised accordingly. Please note that fares may increase between the time of booking, time of payment, and the ticket being issued.

&Beyond cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary, we will re-quote you accordingly.

While we can arrange your internal flights, we cannot be held responsible for any aspects relating to the carrier company.

To comply with international insurance requirements, all airline tickets must clearly show the passenger's title, full name and surname (as indicated in your passport). As this applies to both scheduled and charter flights, we would be grateful if you could provide us with this information as soon as possible. Please note that we can only reserve seats on domestic/scheduled flights or charter flights.

Check-in for domestic departures is one hour prior to departure and for international departures the check-in is two hours prior to flight departure. Late check-in may result in your reservation being cancelled.

Due to recent international events, many airlines/airports have extended the check-in times of both domestic and international flights. It is essential to ensure that guests adhere to these times. Please confirm prior to departure. Please ensure you are aware of this as late check-in may result in your reservation being cancelled.

Please be aware that any scheduled or charter flights booked may involve multiple stops en route before reaching your final destination.

        Visa Requirements

It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel, as &Beyond cannot be held responsible should the necessary visa requirements not be fulfilled. Border officials in some countries are not in a position to issue visas on the spot, hence the need for obtaining visas in advance. Both the cost, currency, accepted method of payment, and type of visa (i.e., single, double or multiple entry) should be checked in advance to avoid any inconveniences and delays when entering countries or crossing borders. This is of particular importance as some countries change their visa requirements with little or no warning.

It is recommended that you travel with at least 2 blank passport pages per country visited. Please ensure that your passport is valid for a minimum of 6 months after your date of travel.

        Medical Precautions

It is very important that you take precautions against malaria prior to the commencement of your holiday. We recommend you contact your pharmacist/travel advisory clinic for advice regarding the recommended prophylactic.

        Dietary Requirements

All dietary requirements can be catered for. When making your reservation, please advise us of any specific dietary requirements that you may have and these will be communicated to the respective lodge/establishment. Should you have any additional dietary requirements, such as kosher meals, it is likely that these will incur additional costs (often these meals are specially flown in). Two weeks prior notice is required for kosher meals.

        Gratuities

Gratuities: tipping is at the guest's discretion. The lodge manager, guide or management of the establishment will be able to assist you with guidelines.

        Preferred Clothing

Preferred clothing whilst on safari: we recommend light cotton tops and trousers/shorts. The best colours to wear are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Please ensure that you pack warm clothing if you are travelling in the winter months as temperatures do drop dramatically at times. A lightweight jacket is recommended for early morning and evening.